Privacy Policy

EG Auctions ("we," "us," "our") is committed to protecting the privacy of our bidders, sellers, consignors, and website visitors. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have.

This policy applies to all EG Auctions services, including our website (egauctions.com), online bidding platforms, consignment services, live auction events, and communication channels.

1. Information We Collect

A. Information You Provide to Us

You may provide personal information when you:

• Register as a bidder, seller, or consignor
• Submit a consignment form
• Purchase a vehicle, item, or bid card
• Create an online bidding account
• Contact us through the website or by email
• Request information about our auctions

This information may include:

• Name
• Address
• Email address
• Phone number
• Government-issued ID number (where required)
• Payment details (processed externally, not stored by EG Auctions)
• Vehicle or item details, photos, and descriptions

You choose what contact information appears publicly on your listings, but at least one method of contact must be provided if you are selling through the site.

B. Information Collected Automatically

When you visit our website or use our online services, we may automatically collect:

• IP address
• Device and browser type
• Pages visited and time spent
• Cookies or similar analytics data

This data is used only to improve site functionality and security and does not personally identify you.

C. Information From Third-Party Services

Certain third-party services (online bidding platforms, payment gateways, email platforms, etc.) may send us limited information required to operate your account or transaction.

2. Payment Processing

EG Auctions uses Moneris Solutions Corporation (“Moneris”) to securely process credit card transactions in both Canada and the United States.

• EG Auctions does not store or retain credit card numbers.
• All payments are encrypted and processed through Moneris’ PCI-DSS compliant servers.
• All data transmissions are protected by industry-standard SSL encryption.

You may review the Moneris Privacy Policy at www.moneris.com.

3. Listings, Photos & Public Information

When you submit a listing (vehicle, item, or service), your photos, descriptions, and related details become publicly visible on our website and online bidding platforms.

Listings may also be used in EG Auctions marketing materials such as email campaigns or social media posts.

We do not allow:

• Vulgar or inappropriate photos
• Misleading or fraudulent content
• Listings that violate Canadian or U.S. law

Sellers and buyers are responsible for the accuracy of the information they provide and for complying with all applicable laws and regulations.

4. How We Use Your Information

We may use your information to:

• Process bidder and seller registrations
• Manage consignment agreements
• Communicate regarding your listing or purchase
• Provide customer support
• Send updates about upcoming auctions and events (you may unsubscribe anytime)
• Improve our website, marketing, and services
• Comply with legal and regulatory requirements, including AMVIC in Alberta

We do not sell or rent your information to third parties.

5. Sharing of Information

A. Service Providers

We may share necessary information with service providers such as:

• Moneris (payment processing)
• Online bidding platforms
• Email marketing providers
• Website hosting and analytics providers

B. Legal Compliance

We may share information if required to:

• Comply with Canadian or U.S. law
• Respond to lawful requests from regulators or law enforcement
• Meet provincial/state regulatory requirements (including AMVIC)

C. Buyer/Seller Interactions

If you voluntarily share information with another party (e.g., buyer or seller), their privacy policies—not ours—govern how they use it.

6. Your Responsibilities

Buyers and sellers are responsible for ensuring the accuracy of all information they provide, conducting due diligence, and complying with applicable laws and regulations.

7. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information, including SSL encryption and secure server environments. However, no online system can guarantee 100% security.

8. Your Choices

You may:

• Update your account information
• Request removal of a listing
• Opt out of marketing emails
• Contact us with privacy-related questions or concerns

Contact: lindsay@egauctions.com

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. By using our website or services, you agree to this policy.